How Charterwerk works
Transparent charters, reliable partners
We partner only with vetted operators and owners. Listing details, pricing, and extras stay current, and your documents are available once the booking is confirmed. Our support team tracks every trip from reservation to check-out.
Trust & payments
Why your booking stays protected
Charterwerk collaborates directly with operators and partners, while Stripe Connect handles every payment. Funds from your booking never mix with our operating budget; they move straight to the operator or sit in a segregated account until the contract says they can be released. Because we are not the merchant of record, your trip is insulated from Charterwerk’s own finances.
Stripe Connect keeps customer funds separate from Charterwerk operating cash. It works like an escrow: payouts only happen when your booking milestones are met.
We contract with vetted fleet operators and partners so pricing, terms, and documentation stay current. You always know who runs your boat and where your money goes.
Even if Charterwerk faced an issue, your payment sits with the operator or Stripe until the trip. No intermingling means no knock-on risk to your holiday.
Best price guarantee
See the same boat, operator, dates, and conditions priced lower elsewhere? Send us the quote and we will match it whenever commercially possible — or explain transparently why that other offer differs.
This overview explains our model in plain language. It is not legal advice, but it reflects how we designed Charterwerk: transparent, partner-centric, and focused on protecting every trip.